π Shipping
- πΈ Cost: shipping is free on every order, with no minimum.
- β±οΈ Processing: orders are prepared within 1 to 3 business days.
- π¦ Delivery: most orders arrive within about 1 to 2 weeks after processing. Buying a gift π? Order early.
- π Tracking: every order ships with tracking. You'll get a tracking link by email as soon as it ships.
- π¬ Packaging: your order ships from our fulfilment partner and may arrive in the manufacturer's packaging. If you order more than one product, they may arrive in separate packages.
β If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days, contact us and we'll make it right.
β General questions
π€ Which RejuvaRay is right for me?
New to RejuvaRay? Start with the Face Glow Massager and add the Vitamin C Glow Serum for a smooth glide. For your eyes, choose the Glow Eye Wand for a quick 2-minute ritual, the Roller Eye Cream for a cooling under-eye step, or the Eye Massager for a 10-minute screen break. For a spa night, try the hands-free Glow Mask, the Glow Jawline Massager, and the Collagen Night Mask as your last overnight step.
π©Ί Are these medical devices?
No. RejuvaRay products are comfort, relaxation and cosmetic products. They aren't medical devices and aren't intended to diagnose, treat, cure or prevent any condition. If you have a medical condition, are pregnant or have an implanted electronic device, check with your doctor before use.
πΈ Are there bundle deals?
Yes! Every discount applies automatically in your cart:
- Mix & match skincare: mix any 2 skincare products and save $5
- Glow Starter Kit (Face Glow Massager + Vitamin C Serum): $10 off the serum
- Glow Ritual Deluxe Set (Face Glow + Glow Mask + Vitamin C Serum): our most complete set
- Glow Ritual Set (Face Glow Massager + Glow Mask): save $20
- Spa Night Set (Glow Mask + Eye Massager): save $20
- Glow Eye Duo (Face Glow Massager + Glow Eye Wand): save $5
- Jawline Glow Duo (Face Glow Massager + Glow Jawline Massager): save $5
- Buy 2 Vitamin C Serums: save $10. Buy 3: save $20.
If more than one deal fits your cart, the best saving is applied for you.
π³ Can I pay in installments?
Yes. At checkout you can choose Shop Pay Installments to split your order into 4 interest-free payments (subject to eligibility).
π‘οΈ What if my order arrives damaged or doesn't work?
Every order is covered by our 21-day guarantee. If it arrives damaged, defective or wrong, contact us within 21 days of delivery with your order number and a photo or short video, and we'll send a free replacement or a full refund. You don't need to send anything back. See our Refund Policy for details.
π Can I return it if I change my mind?
All sales are final for change of mind. Because our products are personal skincare items used on the skin, we can't accept returns or refunds if you change your mind. If you're not sure which product is right for you, message us before ordering and we'll help you choose. You can also cancel for a full refund before your order ships.
β¨ Face Glow Massager
How do I use it?
Cleanse your face and apply a few pumps of a water-based serum, like our Vitamin C Glow Serum. Choose your light mode and a comfortable pulse level, then glide upward and outward for about 5 minutes.
How do I charge it?
Use the included USB cable. A full charge lasts about 60 minutes of use.
ποΈ Glow Eye Wand
How do I use it?
Apply your eye cream, switch the wand on and glide it gently along the under-eye area for about 2 minutes. Keep it on the skin around your eyes, never on the eyelid or eye itself.
π Glow Mask
How do I use it?
Cleanse your face, put the mask on, close your eyes and choose a light color. Relax for a short session, then follow with your usual skincare.
Is it safe for everyone?
Keep your eyes closed during use. Don't use it if you're sensitive to light, have a history of seizures or migraines triggered by light, are pregnant, or take medication that makes you sensitive to light, without checking with your doctor first.
π Eye Massager
What does it feel like?
A soft red glow with gentle micro-current pulses that feel like a light tingle. There are 4 modes and 3 intensity levels, so start on the lowest and adjust.
π Glow Jawline Massager
How do I use it?
Apply a water-based gel or serum, put on the strap so the pads rest along your jawline, choose a comfortable level and relax for about 10 to 15 minutes.
𧴠Skincare (serum, eye cream, night mask)
Do I need to patch test?
Yes. Before first use, apply a small amount to your inner arm and wait 24 hours. Stop using any product that causes irritation. Keep products out of your eyes.
How do I use the Collagen Night Mask?
As the last step of your evening routine, spread an even layer over your face, avoiding the eyes, eyebrows, hairline and lips. Let it dry, leave it on overnight, and gently peel it off in the morning. Use 2 to 3 times a week.
Can I get the full ingredient list?
Yes. Message us and we'll send the full ingredient list for any of our skincare products.
π§Ό Care & cleaning
Switch off and unplug before cleaning. Wipe devices with a slightly damp cloth and let dry. Don't put any RejuvaRay device in water. Wipe the eye cream's roller tip clean after each use.
π¬ Still have a question?
Use our contact page and we'll get back to you as soon as we can.